Call routing is the process of directing incoming phone calls to the appropriate destination based on predefined rules. It ensures that calls are efficiently handled and directed to the right person or department.
Find out what consumer purchasing behavior is, why it's important to your marketing strategy, and the shift toward heavily experience driven satisfaction that has occurred as a result of COVID-19.
The hybrid work model is a new way of working that has solidified itself in today's economy. Find out what hybrid work is, the value of the hybrid model and how to adopt one for your business.
Now that working from home is a common occurrence, one of the most frequent questions which arise is where should I meet my clients?
In today's business world, hot desking has allowed people to move around desks within a day, making it useful for both self-employed people and large businesses corporates to keep productive and connected while on the move. Read on to find out more about hot desking and how it can benefit your business.
Since the pandemic, many businesses have realised that the hybrid office concept and demand for remote work has not only increased, but is likely here to stay.
The appeal for flexible and smarter workspaces has dramatically increased, allowing the hub and spoke to resurface as it favours the well sought out hybrid working conditions.
One of the biggest costs of running a law firm is getting an office space. Although operating from home provides a factor of convenience it also presents the challenge of not knowing how clients will perceive your firm.
The endeavour of renting a new office space for small businesses is a significant step and a milestone to celebrate upon completion.
